FAQS

SHOPPING GUIDE

DO YOU HAVE A PHYSICAL SHOWROOM?

Yes, we have a physical showroom where you can view many of our furniture pieces, lighting, carpets and accessories in person. Visiting our showroom allows you to see the products up close, feel the materials, look at samples, and get a better sense of their dimensions and quality.

WHERE IS YOUR SHOWROOM LOCATED?

Showroom Address: Largo de Santos, 11, block 1, 0 A/B, 1200-109, Lisboa.

Opening Hours:

- Monday to Friday: 10h - 19h

- Saturday: 11h - 17h

- Sunday: Closed

Feel free to stop by at your convenience; our team will be delighted to welcome you and answer any questions you may have. We look forward to assisting you with your furniture selection.

CAN I SEE MATERIAL SAMPLES BEFORE MAKING A PURCHASE?

Absolutely! In our showroom, you´ll be able to view and feel the different materials in person, helping you make an informed choice that suits your preferences. We understand the importance of selecting the right fabric or material of your selected product. To make sure we have the samples you are looking for, please contact us in advance. You are welcome to visit our showroom at the following address:

Largo de Santos, 11, block 1, 0 A/B, 1200-109, Lisboa

CAN I CUSTOMIZE THE FURNITURE TO SUIT MY SPECIFIC NEEDS?

Certainly! We understand that every customer`s preferences may differ. Many of our furniture pieces offer customization options, such as different finishes, sizes, or upholstery materials. Look for customizability details on the product pages or visit our showroom to view the samples in person.

Furthermore, we specialize in creating bespoke solutions for an extensive range of products. Whether it`s custom wardrobes, kitchen designs, or other furniture pieces, our skilled team is dedicated to crafting unique and personalized solutions to suit your exact needs.

DO YOU OFFER INTERIOR DESIGN AND ARCHITECTURE SERVICES?

We take pride in having an extensive team of skilled interior designers and architects at your service. If you´re interested in meeting our team to discuss your specific design requirements and solutions, you can contact us directly at info@servant.pt or simply visit our showroom.

Our experts are passionate about creating exceptional spaces that reflect your unique style and preferences. Let us help bringing your vision to life with our professional interior design and architecture services.

DO YOU HAVE MORE PRODUCTS THAN PRESENTED ON YOUR ONLINE STORE?

For sure! While our online store showcases a curated selection of products, it doesn`t include our entire inventory. If you have a specific product in mind that you cannot find on our website, don`t hesitate to get in touch with us. Our dedicated team will be more than happy to assist you in finding the perfect product or solution to meet your needs.

DO YOU WORK WITH MORE BRANDS THAN PRESENTED ON YOUR WEBSITE?

Yes, we have established partnerships with numerous brands from around the world. While some brands may not be listed on our website, we are constantly expanding our network of collaborations. If there´s a specific brand you have in mind and cannot find it on our website, don`t hesitate to get in touch with us.

HOW DO I PLACE AN ORDER ON YOUR ONLINE STORE?

To place an order on our online store, follow these simple steps:

1. Browse through our products and select the items you wish to purchase.

2. Add the selected products to your cart.

3. Ensure that you have chosen the desired finishes, dimension, and quantity for each product.

4. Choose if you wish to create a profile or if you want to proceed as a guest. Having an account will make further purchases easier.

5. Fill in all your personal details.

6. Select your preferred payment method.

7. Review your order to ensure all details are accurate.

8. To finalize the purchase, proceed with payment.

9. You will receive an order confirmation via email.

10. Before accepting the delivery, we advise you to inspect the packaging for any external damage. If you notice any damage on the packaging, please request the courier to initiate a complaint about the issue. Afterwards, get in touch with us as soon as possible. We recommend receiving the parcel in person, as Servànt cannot be held responsible for any loss or damage if delivery occurs without your presence.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer worldwide shipping. Please note that international shipping and customs charges may apply, and delivery times may vary depending on the destination.

WHAT PAYMENT METHODS DOES YOUR ONLINE STORE ACCEPT?

We accept the following payment methods: Multibanco, MB Way, card payments, and direct bank payments. Additionally, for specific products you can make payments via bank transfer by contacting us via email info@support.pt 

HOW CAN I TRACK MY PARCEL?

Once your parcel is dispatched, you will receive an email containing the tracking code. You can use this code to track your parcel on the shipping provider`s website. If you haven`t received the tracking code after receiving the shipping confirmation, please reach out to us for assistance.

CAN I CHANGE OR CANCEL MY ORDER?

At Servànt, we strive to handle all shipments and orders efficiently. If you need to make changes or cancel your order, please contact us as soon as possible to check if it is still feasible.

Unfortunately, once the shipping process has commenced, we will not be able to accept any changes or cancellations. However, you can return your order within 15 days of delivery. For more details on exchanges and returns, please refer to our FAQ section below.

IS IT POSSIBLE TO RETURN MY ORDER?

Yes, it is possible to return your order. At Servànt, we want to ensure your satisfaction with our products. If for any reason you are not entirely happy with your purchase, you have the option to return the order within 15 days of delivery.

Please keep in mind that the returned item must be in its original condition, unused, and free from any signs of wear or damage. Returns that do not meet these criteria may not be eligible for a full refund. The customer is responsible for covering the costs of the return shipment.

To proceed with the return, please follow these steps:

1. Contact our customer support team at support@servant.pt and provide them with your order details and reason for the return.

2. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.

3. Carefully package the item to ensure its safe return. Include all original accessories, tags, and packaging materials.

4. Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the package`s safe delivery.

5. Once we receive the returned item and verify its condition, we will process the refund or exchange, as per your preference and our policies.

For more information about our return policy or if you have any further questions, don`t hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and satisfactory return process.



WHAT SHOULD I DO IF MY DELIVERED ITEM IS DAMAGED?

If you discover the damage only after the delivery, please follow the steps below to help us resolve this promptly:

1. Document the Damage: Take clear photos of the damaged item and its packaging.

2. Contact Customer Support: Email us at support@servant.pt with your order number and a detailed description of the damage.

3. Review our Return/Exchange Policy: Our team will guide you through the return or exchange process based on the damage and our policies.

4. Keep the Packaging: Please keep the original packaging for the return process.

Your satisfaction is our priority, and we`ll work diligently to find a suitable solution. If you have any further questions, reach out to our customer support team. Thank you for your understanding.



FROM WHICH LOCATIONS ARE GOODS DISPATCHED AND SHIPPED?

All orders and goods are shipped from our warehouse, located in Lisbon, Portugal.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER AFTER PURCHASE?

The delivery time for your order will depend on various factors, including the type of product, stock availability, and your location. We strive to process and deliver orders as quickly as possible. Once your order is placed, you will receive an estimated delivery timeframe. For more specific information about delivery times, please check out the product page or feel free to contact our customer support team: support@servant.pt 



ARE THERE ANY ASSEMBLY INSTRUCTIONS PROVIDED FOR THE ITEMS I PURCHASED?

Yes, we provide clear and comprehensive assembly instructions for most furniture pieces. All lighting items have instructions included in the packaging. If you encounter any difficulties during assembly, or you did not find the instructions in the packaging, our customer support team is available to assist you: support@servant.pt 

IS THERE A WARRANTY ON YOUR PRODUCTS?

Yes, we are committed to upholding the quality of our furniture products. We offer a warranty on all our products, with a minimum of 1 year. The duration and terms of the warranty may vary depending on the product. For detailed warranty information, please reach out to our customer support team. They will be happy to assist you with any queries regarding the warranty coverage for the product you`re interested in.

DO YOU OFFER PROFESSIONAL INSTALLATION SERVICES?

For larger and more complex furniture pieces, as well as lighting, we provide professional installation services at an extra charge. These services ensure that your furniture is set up correctly and safely. Please note that our showroom and team are located in Lisbon. Therefore, we recommend reaching out to us to determine if this service is feasible for your location. You will find the relevant information on the product page or can inquire with our customer support team.

HOW CAN I CONTACT CUSTOMER SUPPORT IF I HAVE QUESTIONS?

If you have any questions, our customer support team is here to assist you. You can reach out to us via phone, email, or the live chat feature on our website. Our representatives will be happy to help you with any inquiries.

Email: support@servant.pt 

Phone: +351 968 926 683

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